Return, Refund Policy and Terms
Details of Return Policy
Officefurniture.com.vn will accept returns for the following cases:
Product was damaged during transportation.
Product damaged during production
Products are not like what you hear, see and see on the website or from the consultant.
If your product is not listed above, we reserve the right to refuse your return request.
The return and exchange time is fixed within 07 days for customers in the central area of Ho Chi Minh - Hanoi. As for customers in other provinces, the warranty period is extended to 14 days from the date of purchase.
Terms of return:
Product defective by manufacturer: Free shipping.
Products the customer wants to return but the fault is not due to the manufacturer
+ Same product code (only change size, change color): You bear the shipping fee
+ Other product code:
If the new product (the product you want to exchange) has a value > the value of the old product (based on the payment invoice): The customer will offset the additional cost to exchange for a new product according to the following formula: (Product value) new product) - (Value of old product) + shipping fee.
If the new product (the product you want to exchange) has a value < the value of the old product (based on the payment invoice): The customer will get the change back according to the following formula: (Value of the old product) - ( New product value) + shipping fee.
DO HOME INDUSTRIAL COMPANY LIMITED
Address: 91/19 Thanh Xuan 14, Thanh Xuan Ward, District 12, Ho Chi Minh City, Vietnam